Contact us

We’re here to help! If you have any questions, concerns, or feedback, please reach out to us using any of the methods below.

Customer Support Email

Shipping & Returns Questions

  • Questions about your order, delivery, returns, or refunds?

  • Email support@civibuy.com with your order number for fastest service.

Mailing Address

If you need to send a return or any correspondence:

Civibuy Customer Service

Business address

Email: support@civibuy.com
Phone: +86 18688410945
Business Address: Room 201, No. 3, Building 6, Yileyuan Street, Shiqiao, Panyu District, Guangzhou, Guangdong Province, 511400, China

(Please do not send returns directly to the manufacturer.)

Frequently Asked Questions

Business Hours

  • Monday – Friday: 9:00 AM – 5:00 PM (PT)

  • Weekends & Holidays: Email support only

We strive to respond to every inquiry promptly. Your satisfaction is our top priority!