Civibuy Refund & Return Policy

Return Window:

• Most purchases may be returned within 30 days of delivery for a full refund.

• Items must be unused, in original condition, and in original packaging.

• Proof of purchase (receipt or order confirmation) is required.

• Do not send returns to the manufacturer.

Non-Returnable Items:

• Gift cards

• Downloadable software products

• Perishable goods (food, flowers, newspapers, magazines)

• Intimate or sanitary goods

• Hazardous materials, flammable liquids or gases

• Certain health and personal care items

Partial Refund Situations:

• Items showing signs of use

• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, vinyl records

• Items not in original condition, damaged, or missing parts not due to our error

• Items returned more than 30 days after delivery

Refunds:

• Once your return is received and inspected, we will notify you by email of approval or rejection.

• If approved, refunds are processed within 3 business days after approval and automatically applied to the original payment method. Processing time by banks or card issuers may vary.

Sale Items:

• Both regular-priced and sale/discounted items are eligible for refunds, provided they meet return conditions.

• International orders are considered FINAL SALE, unless otherwise required by local law.

Exchanges:

• Only defective or damaged items may be replaced.

• To request an exchange, email support@civibuy.com and send the item to:

6675 Sw Dale Ave, Beaverton, Oregon 97008, United States

Gifts:

• If shipped as a gift directly to you, a gift credit will be issued upon return receipt.

• If not marked as a gift, refunds are sent to the original purchaser.

Return Shipping Costs:

• Customers are responsible for return shipping costs.

• Shipping costs are non-refundable.

• For items valued over $75, consider trackable shipping or insurance.

Questions or Assistance:
For any returns or refund inquiries, contact support@civibuy.com