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We’re here to help! If you have any questions, concerns, or feedback, please reach out to us using any of the methods below.
Customer Support Email
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Typical response time: within 24 hours (Monday–Friday)
Shipping & Returns Questions
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Questions about your order, delivery, returns, or refunds?
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Email support@civibuy.com with your order number for fastest service.
Mailing Address
If you need to send a return or any correspondence:
Civibuy Customer Service
Business address
Email: support@civibuy.com
Phone: +86 18688410945
Business Address: Room 201, No. 3, Building 6, Yileyuan Street, Shiqiao, Panyu District, Guangzhou, Guangdong Province, 511400, China
(Please do not send returns directly to the manufacturer.)
Frequently Asked Questions
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For quick answers, check our Shipping Policy and Refund & Return Policy pages.
Business Hours
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Monday – Friday: 9:00 AM – 5:00 PM (PT)
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Weekends & Holidays: Email support only
We strive to respond to every inquiry promptly. Your satisfaction is our top priority!