Contact Us

We’re here to help! If you have any questions, concerns, or feedback, please reach out to us using any of the methods below.

Customer Support Email

• support@civibuy.com

• Typical response time: within 24 hours (Monday–Friday)

Shipping & Returns Questions

• Questions about your order, delivery, returns, or refunds?

• Email support@civibuy.com with your order number for fastest service.

Mailing Address

If you need to send a return or any correspondence:

Civibuy Customer Service
6675 SW Dale Ave
Beaverton, Oregon 97008
United States

(Please do not send returns directly to the manufacturer.)

Phone Support

• Currently, we do not provide phone support.

• Email inquiries are preferred to ensure a documented response.

Frequently Asked Questions

• For quick answers, check our Shipping Policy and Refund & Return Policy pages.

Business Hours

• Monday – Friday: 9:00 AM – 5:00 PM (PT)

• Weekends & Holidays: Email support only

We strive to respond to every inquiry promptly. Your satisfaction is our top priority!